ISO 9001:2015 Certification
The Grama Panchayat has achieved the internationally recognized ISO 9001:2015 Certification to ensure quality standards in public service delivery. This recognition was awarded as part of a project implemented through the Kerala Institute of Local Administration (KILA) to make local self-government institutions more efficient and citizen-friendly.
Key Benefits of the Certification
- Improved and faster public service delivery
- Accuracy and efficiency in file processing
- Timely response to applications
- Transparency and accountability in citizen services
- Faster access to information through digital record systems
- Comprehensive citizen surveys for better governance and service improvement